Frequently Asked Questions (FAQ)

Check out the answers below to the most frequently asked questions our clients have. If you can’t find the answer to your question, email us anytime!

Happy Tails Pet Services, LLC accepts cash, Venmo, Zelle, and all major credit cards. For all invoices, a non-refundable deposit of 50% of payment is due when the job is booked, and the other half is due on the last day of service. 

While we understand that schedule plans can change, we commit to an exclusive time for you and your pets when you book dog walking and pet sitting services, and may have to turn away other clients for the same time period.

For all vacation reservations, we require a 50% non-refundable deposit at time of booking. Should any changes be made to reduce the reservation time or visits, the original amount will still be due.

For vacation care and other sporadic visits, we generally offer visits within the following time blocks: 8-11 AM, 11 AM- 3 PM, and 3-6 PM.

While we aim to always provide drop-in visits/walks around the time requested, it is important to note that traffic, cancellations, or other circumstances may affect timing.

The sitter(s) that you meet at the initial meet and greet (barring an emergency) will provide drop-in visits and/or walks while you are away. 

We require that all clients have an up-to-date, local emergency contact on file with us in case we are unable to reach your pet (i.e. in an extreme weather event or medical emergency).

Prior to booking, we will ask you to provide the contact information for your veterinarian in case of any emergencies. If an emergency happens outside of normal office hours, we will contact you prior to taking your pet to an area emergency veterinarian.

Yes, Happy Tails Pet Services is insured through Pet Sitters Associates, LLC.

Yes, Happy Tails Pet Services provides pet care services between the hours of 8 AM and 6 PM, including on weekends and holidays (weekend and holiday availability is limited and subject to availability).

We do include a surcharge on certain major holidays including Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas, New Years’ Eve, and New Years’ Day. 

The number of visits is entirely dependent on the unique needs of your pet(s). However, we do require at least one visit a day for all cat/small animal sitting clients to avoid additional stress on your pet.

Interested in becoming a Happy Tails client?

Fill out our new client inquiry form today!